Privacy Policy

1. Introduction

AWS Tree Surgery Ltd (“we”, “us”, “our”) respects your privacy and processes personal data in compliance with UK GDPR when you visit our website, request a quote, or contact us.

2. Data Controller

AWS Tree Surgery Ltd
210 Pentre Road, Pontarddulais (Grovesend), Swansea, SA4 8DD
📞 07967 502218 · 01792 218725 · ✉️ timtree81@hotmail.co.uk
Over 40 years of combined experience in tree surgery and arboriculture.

3. Personal Data We Collect

• Enquiry forms, phone calls, emails: name, contact details, site information, service requirements (e.g., tree felling, hedge trimming)

• Communications: any correspondence via email, phone or site visits

• Website analytics: anonymised IP, device/browser type, pages visited, session duration via essential and performance cookies—no advertising or profiling cookies used

4. How We Use Your Data

We use your data to:

• Provide quotes and arrange tree and garden services (tree surgery, stump grinding, emergency work, etc.)

• Send confirmations, reminders, and follow‑up information

• Enhance our website via anonymised analytics

• Retain records for finance, legal compliance, and insurance

5. Legal Basis

• Contractual necessity: to deliver requested services

• Legitimate interests: to operate, manage, and improve our services and web platform

• Consent: for optional follow-up or marketing communication

• Legal obligation: to retain records as required by law

6. Data Sharing

We do not sell or rent personal data. It may be shared with:

• Service providers (hosting, email, analytics) under data-processing agreements

• Regulatory, legal, or insurance entities, if lawfully required

7. Cookies & Analytics

• Essential cookies: required for form submission and navigation

• Performance cookies: anonymised usage statistics retention via services like Google Analytics
  No advertising or profiling cookies are used

8. Data Retention

• Service enquiries and records: kept up to 7 years for legal, financial, and insurance purposes

• Analytics data: session logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, erase, restrict, or port your personal data

• Withdraw consent or object to processing
  Contact us via phone or email to exercise your rights; you may also lodge a complaint with the ICO.

10. Security

We implement SSL encryption, secure hosting, access control, and staff training to protect your data. While no system is infallible, we follow best practice security measures.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy periodically. The Effective Date above reflects the latest version. Continued use of our website indicates acceptance of any updates.